Do you ship all over the world?
no, we only ship to the USA, Canada, France . But due to the coronavirus epidemic we stopped our shipments to Europe.
Where do we ship your product from?
We ship from Canada where our international warehouse is located and where we manufacture our products but our offices are located in Nice, France.
Where are the products made?
Our cosmetics are made in Canada following FDA rules, guidelines, and regulations.
Do you provide tracking information?
Yes, you will receive your order tracking number as soon as your package is shipped. If you have any problems, please contact us at firstname.lastname@example.org.
How will taxes work?
There are no import or duty fees on orders shipped within North America. Most countries outside of the US charge import duties and customs fees. These can vary widely. For example, in the United Kingdom VAT is owed on all RicheCoffre products valued £40 or more. You will be responsible for any and all customs fees and duties.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Nice, France
I still haven't received my order yet. What is taking so long?
We apologize for the delay. Sometimes shipping to Europe may take longer than expected due to customs clearance. Please wait two or three days longer for the package to arrive. If after this time we still have not received your package, please contact us by email at firstname.lastname@example.org.
Do you have a refund policy?
We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned are not on sale. For more information, please read more about our refund policy refund policy link